Privacy policy.

Effective Date: 07/23/2025

Welcome to The Golden Scoop! We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

When you contact us, book a service, or interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Home address (for service visits)

  • Payment details (via secure third-party processors)

  • Pet details (name, type, number of pets, etc.)

  • Any other information you provide to us directly

b. Non-Personal Information

We may also collect non-identifiable information such as:

  • Browser type and version

  • IP address

  • Device type

  • Operating system

  • Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:

  • Schedule and perform pet waste removal services

  • Communicate with you regarding your account or services

  • Process payments and send receipts

  • Improve our services and website

  • Respond to inquiries or customer service requests

  • Send occasional service updates or promotions (you can opt-out at any time)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers (e.g., payment processors, booking platforms) that help us operate our business

  • Law enforcement or regulatory authorities, if required by law

  • Third-party tools we use to manage scheduling, customer relations, and marketing (e.g., CRM or email platforms)—but only under strict privacy agreements

4. Payment Security

We use secure, third-party payment processors (such as Stripe, Square, or PayPal) to handle all transactions. We do not store or have direct access to your credit card information.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

  • SSL encryption for website traffic

  • Limited access to your data (only authorized personnel)

  • Secure storage and regular system updates

However, no system is 100% secure. By using our services, you acknowledge and accept this risk.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to any legal obligations)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at:
jordan@the-golden-scoop.com
812-698-7217

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience and collect data on how you use the site. You can choose to disable cookies in your browser settings.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies if you visit them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we’ll update the effective date at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

The Golden Scoop
jordan@the-golden-scoop.com
812-698-7217