Terms of service.

Effective Date: 07/23/2025
Business Name: The Golden Scoop

Welcome to The Golden Scoop! By accessing our website, booking a service, or using any part of our pet waste removal services, you agree to the terms outlined below. Please read them carefully.

1. Services Provided

[Your Business Name] offers residential and/or commercial pet waste removal services, including:

  • One-time or recurring poop scooping

  • Yard deodorizing

  • Waste bagging and disposal

  • Custom clean-up plans (by request)

2. Eligibility

By using our services, you confirm that you are:

  • At least 18 years old

  • Authorized to request service on the property

  • Providing accurate and complete information

3. Service Areas

We serve specific areas as listed on our website. If you are outside of our standard service zone, additional fees or custom arrangements may apply.

4. Service Scheduling & Access

To ensure smooth and timely service:

  • Gates must be unlocked or accessible. If we cannot access your yard, you may still be charged for the visit.

  • You will receive reminders via text, email, or phone (depending on your preference).

5. Pet Waste & Yard Conditions

  • We scoop solid pet waste only—we do not clean mud, urine spots, or hazardous material.

  • Yards must be reasonably maintained (grass not excessively high, no dangerous debris).

  • We are not responsible for damage caused by hidden objects or hazardous yard conditions.

6. Payments & Billing

  • Payments are due at the time of service or on a recurring billing cycle, depending on your plan.

  • Accepted payment methods: [List your options – credit/debit cards, PayPal, etc.]

  • Missed or late payments may result in service suspension or cancellation.

7. Cancellations & Rescheduling

  • You may cancel or reschedule with at least 24 hours’ notice to avoid being charged.

  • Same-day cancellations or locked yard access may result in a full-service fee.

8. Satisfaction Guarantee

We want you to be happy with your clean yard! If you're not satisfied with a service visit, contact us within 24 hours and we'll come back to fix it—no charge.

9. Safety & Liability

  • Our team takes all reasonable precautions during visits.

  • We are insured, but not liable for pre-existing property damage or injuries caused by pets, hazardous objects, or unsafe conditions.

  • Customers are responsible for disclosing any aggressive animals or safety hazards before service begins.

10. Weather & Holiday Policy

  • In the event of extreme weather (snow, ice, lightning, etc.), we may postpone your service for safety reasons.

  • Services may be rescheduled around major holidays. We will notify you in advance.

11. Termination of Service

We reserve the right to terminate service at any time for:

  • Unsafe working conditions

  • Repeated missed payments

  • Disrespectful or inappropriate behavior

You may cancel service at any time, but we kindly ask for notice.

12. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. We do not sell or share your personal information without your consent.

13. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes are posted means you accept the updated terms.

14. Contact Information

Questions? Concerns? We’re here to help.

jordan@the-golden-scoop.com